FAQ

Do you offer discounts on larger orders?

Yes, we have the following discount structure built into the shopping system and it is automatically applied:
10% off on orders over $50.00
15% off on orders over $100.00
20% off on orders over $200.00
25% off on orders over $300.00
30% off on orders over $500.00

What is your jewellery made from?

Our jewellery is manufactured from many different materials, including surgical stainless steel, titanium, silver, gold (manufactured with a nickel-free alloy), pyrex, bioplast, PTFE, anodized steel, rhodium, buffalo horn and bone. For further information, data sheets, or any questions regarding the materials used to manufacture the jewellery, please feel free to contact us directly.

Where is your range of jewellery manufactured?

Our jewellery is manufactured in different locations across the world. Metal jewellery is mainly made in Korea and Thailand, the tribal jewellery is hand made in Borneo and many specialized materials are manufactured in Europe.

What payment methods do you accept?

We accept VISA, MasterCard, American Express and PayPal. Credit cards are processed by Braintree's secure payment gateway and your credit card number is not visible to us or anyone else.

When will I be charged for my order?

Your credit card (or Paypal) will be pre-authorized when you place your order and it will only be charged once we ship it for the exact amount invoiced. So if that amount is less than the total because some items aren't available, you will only be charged for that lesser amount.     

How long does it take for an order to be delivered?

Delivery will take around five to ten working days from when the order is placed. But it can take up to two weeks, depending on product availability.

How much is shipping?

Shipping is charged at $7.95 per order anywhere in Australia and free for orders over $20.00. Shipping outside Australia is $30.00 per order. Shipping to New Zealand is $15.00 per order.

Can you make custom jewellery?

Yes, contact us directly for more information. Minimum order quantities apply.

Do you have sterilised jewellery?

Yes we do. These items are available sterilised, ready for initial piercings: https://www.likespikes.com.au/body-jewellery/sterile-piercing.html

Can you deliver outside of Australia?

Yes we do but for a higher shipping charge.

How will my order be packed?

Your order will be packed in labeled and barcoded bags with your order number, style code and quantity. Orders are also packed with bubble wrap to ensure minimum breakage.

What is the minimum order quantity?

There is no minimum order quantity.

What is your return policy?

Damaged or faulty items can be return for a refund or credit. We also offer a money-back guarantee if a full order is returned within 30 days. No questions asked.

Do you supply piercing equipment?

If you own a piercing store, we can supply you with catheter piercing needles, pliers, clamps, forceps, ring closers and openers, instrument trays and jars, dermal anchoring tools and calipers. As well as wholesale prices on body piercing jewellery. Our wholesale only website is www.piercingsupplies.com.au

Do you have product liability insurance?

Yes, we have product liability insurance with covering our body jewellery and piercing tools for up to $20 million.